Terms & Conditions

These Booking Conditions form the basis of your contract with us. Please read these carefully as they explain the responsibilities and obligations undertaken by all parties when booking with us. All bookings are subject to these Booking Conditions.

All party members must ensure they read and understand all details published on our website relating to their holiday prior to sending any booking details to us. Party Leaders are responsible for passing on any additional information and/or details of correspondence with us to other members of the party.

In these Booking Conditions the term "holiday" means accomodations, tour, course, day trip, golf booking or other inclusive arrangement. "You" and "your" are references to all persons named on the booking including anyone who is added or substituted at a later stage.

THE CONTRACT BETWEEN US

This contract and all matters arising out of it are governed by English Law except if you are a resident of Scotland or Northern Ireland in which case you may choose the law of your home country. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of England and Wales or, if you live in Scotland the courts of Scotland may be used or if you live in Northern Ireland the courts of Northern Ireland may be used. Please note, changes to these Booking Conditions will only be valid if expressly agreed by us in writing. When you contact us to make a booking, we act as agent for the relevant supplier which will be disclosed on your documentation. When we have confirmed your booking by issuing a confirmation invoice, a contract exists between us under which we accept responsibility for the provision of all services described on our invoice.

back to top

DEPOSITS AND PAYMENTS

Full payment is required at the time of booking for bookings made within 10 weeks of departure. Should you book more than 10 weeks before departure then a £100 per person non-refundable deposit is required with the balance payable to Golf de la Luz Ltd. 10 weeks prior to departure.

We guarantee that once the booking is accepted by us we will not make any alterations to the price of your holiday within 30 days of the date on which you are due to depart. Prior to this 30 day period we may need to revise the price of the holiday upwards, or downwards, to allow for variations in: (i) transportation costs, including cost of fuel, (ii) dues, taxes or fees chargeable for certain services such as airport, car rental, accommodation and other charges (including the exchange rates applied to the particular package), (iii) changes to Value Added Tax. We will only increase the price where the increase is for an amount more than 2%. In the unlikely event that the surcharge would exceed 10%, you will have the right to cancel without charge.

You should send an initial deposit of £100 per person at the time of booking, (or full payment if you are booking 10 weeks or less before departure ("late bookings"). An invoice for the balance due will be sent 10 weeks before departure. The full amount outstanding must be received by us no later than 8 weeks before departure. If we do not receive all payments due in full and on time, we reserve the right, at our discretion, to treat your booking as cancelled by you (in which case the cancellation charges will be payable) and/or levy Late Payment penalties of £5 per person per week.

back to top

CONFIRMATION OF YOUR BOOKING BY US

Once we have received your booking details and all appropriate payments, we will confirm your holiday by issuing a confirmation invoice. Where we issue this by email, a hard copy will follow by post. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).

Cancellation will only take effect from the day written notice is received by Golf de la Luz Ltd. from the person who made the booking. Cancellations direct to the hotel will not be effective. Cancellation charges, which apply as follows, are determined by the period before departure within which notification is received by us.

• More than 56 days: £50 per person
• 15 – 56 days: 50% of booking value, or £50 per person, whichever is
greater
• 2 – 14 days: 80%
• Less than 48 hours: 100% of booking value

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

All refund payments due from Golf de la Luz in respect of cancellations will be made by cheque.

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally we may have to make changes, and reserve the right to do so at any time. Usually these changes will be minor.

back to top

INSURANCE

We strongly recommend that you take out adequate travel and golf insurance.

IF YOU HAVE A COMPLAINT

Hotels:
You should take up any complaint with the hotel management at the time of your stay, as problems should be able to be rectified there and then. If you still remain dissatisfied, any complaint must be made in writing to us within 10 days of your return. Disputes, which cannot be settled amicably, can be referred to an independent arbitration scheme.

Golf Courses:
We cannot be held responsible for the actual playing conditions of the golf courses whether caused by course maintenance, climatic conditions etc. We do request all maintenance schedules from our featured courses and when we are advised we pass this information onto you. Please remember maintenance schedules are subject to change due to weather conditions.
Golf course closure due to adverse weather is at the discretion of the golf course.

Car Rental/Airport Transfers:
You should take up any complaint with the car rental company or transfers company management at the time of your rental/transfer, as problems should be able to be rectified there and then. If you still remain dissatisfied, any complaint must be made in writing to us within 10 days of your return. Disputes, which cannot be settled amicably, can be referred to an independent arbitration scheme.

DOCUMENTATION

It is the personal responsibility of all travelers to have in their possession the correct documentation required for their journey. Golf de la Luz Ltd. cannot be held responsible in the event that a traveler is considered to be an undesirable visitor, whether or not the traveler’s documents are in order, and in such an event, any cost associated with an early return or detainment will be at the traveler’s expense.

back to top

FORCE MAJEURE EXCLUSION

If the confirmed hotel is changed or we are unable to provide you with the services as confirmed by us at the time of booking due to war, threat of war, civil strife, riot, industrial dispute, terrorist activity, disaster, fire, flood (including fire or flood in hotels), or bad weather, we cannot accept responsibility and compensation is not payable. If travel has not begun, we will endeavour to offer an alternative travel date or alternative hotel and advise additional costs if any, or you may decide to cancel and we will offer a full refund on monies paid.

LIABILITY AND RESPONSIBILITY

We promise to make sure that all parts of the holiday we have agreed to arrange as part of our contract are provided to a reasonable standard and in accordance with that contract. We also accept responsibility for what our employees, agents and suppliers do or do not do. We will not, however, be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-

(a) the fault of the person(s) affected or any member(s) of their party or

( b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or

(c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care.

(d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.

In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them.

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

back to top

OTHER CONDITIONS:

Golf de la Luz Ltd. makes arrangements with car rental companies, hotels, airlines and ground transportation companies to provide you with travel services and the services they supply are subject to their terms and conditions, tariffs, conditions of carriage, international conventions and agreements or customs of their business. Once travel has commenced, Golf de la Luz Ltd. cannot assume responsibility for any refunds, losses, damage, costs or expenses arising out of injury accident or death, loss of or damage to or delay in connection with baggage or other property, delay, inconvenience, upset, disappointment, stress, frustration or loss of holiday time resulting from the act or fault or omission by any party other than Golf de la Luz Ltd. or its employees; mechanical breakdown, government action, weather, strike or any other action beyond its control; travelers failure to provide documentation necessary for the journey and return to their home country; being denied access to aircraft due to contravening the airline’s condition of carriage; being held by Government direction; the traveler missing connections.

SPECIAL OFFER RATES

Special offers as advertised on our website are subject to availability at the point of the booking being confirmed as going ahead by the payment of a deposit.  Please note that offer prices are not combinable with any other discount offers.

DRIVING DIRECTIONS

Whilst we attempt to ensure that our driving directions are kept as up to date as possible, we cannot be held responsible for any errors or inaccuracies contained there-in.
We recommend that a road atlas or satellite navigation system is used as a supplementary system to our driving directions

DATA PROTECTION STATEMENT

We have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements.  The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.  If you travel outside the European Community, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EC or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

FCO ADVICE

The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad. For further information please visit www.fco.gov.uk/knowbeforeyougo or tel: 0870 606 0290.

back to top

Total Payment Protection (topp) Policy cover:

In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Company plc to protect customers’ prepayments paid in respect of

• non-flight inclusive packages commencing and returning to the UK
• the ground handling aspects of packages where the customer is responsible for arranging travel to the destination
• inbound business to the UK 

offered on this website (subject to the terms of the insurance policy), for:

• a refund of such prepayments if customers have not yet travelled
• making arrangements to enable the holiday to continue if customers have already travelled
• or in the unlikely event of our financial failure.   

TOUR ORGANISERS LIABILITY POLICY
EC Directive 90/314 and UK Package Travel Regulations insist that Tour Operators should be liable for clients health and safety whilst on holiday. Our Tour Operators Liability Policy is underwritten by Royal & Sun Alliance Insurance Company Limited